Your Privacy, Our Promise
At Lahaina Luxury Health Spa, your privacy is of utmost importance to us. We are committed to safeguarding your personal information while delivering a serene experience. Our policies detail the methods we use to collect, store, and protect your data, ensuring a safe environment for your relaxation and rejuvenation.
LAHAINA LUXURY HEALTH SPA
Spa Policies
Our Policies and Guest Guidelines
At Lahaina Luxury Health Spa, our policies are designed to support a professional, respectful, and restorative experience for every guest. The following guidelines outline how sessions are scheduled, how services are delivered, and how we protect both client privacy and practitioner well-being. By booking a service with Lahaina Luxury Health Spa, you acknowledge and agree to the policies outlined below. We encourage all guests to review them so each session can remain focused on comfort, care, and meaningful results.
Appointment Timing & Tardiness
Appointments end at the scheduled time to avoid delays for the next guest. Pricing is not adjusted for late arrivals.
If the therapist is late: your session will be extended to provide the full service time whenever possible.
If the client is late: the session will still end at the originally scheduled time.
Cancellation & Rescheduling
A card is required to secure your reservation. As a courtesy to our guests and therapists — and to avoid being charged in full — we kindly request at least 12 hours’ notice if you need to change or cancel your appointment.
Cancellations made with less than 12 hours’ notice, as well as no-show or missed appointments, will be charged the full service fee (excluding gratuity) and are non-refundable.
Exceptions may be made when mutually agreed upon, at the discretion of Lahaina Luxury Health Spa.
Informed Consent + Stop/Adjust Anytime
Comfort, Pressure & Consent
Your comfort guides the session. Pressure and techniques are always adjustable, and guests are encouraged to communicate preferences at any time. If any technique feels uncomfortable, please request an adjustment immediately. You may pause or stop the session at any time.
Kamaʻāina Consideration
In appreciation of our island community, a preferred local consideration of $35 per guest is extended to Foundational Care sessions.
For residents who value consistent, proactive body care, we invite you to inquire about our Monthly Continuity Plan — a thoughtfully reserved offering designed to support an ongoing rhythm of wellness while extending preferred local rates.
Kindly inquire prior to booking so your adjustment may be graciously applied before final payment is processed.
Membership Collection
Continuity of Care, Thoughtfully Reserved
Membership at Lahaina Luxury Health Spa is intentionally limited and thoughtfully extended to guests who value consistent, uninterrupted care. Designed to support a personalized rhythm of wellness, each tier offers refined privileges, priority access, and preferred rates — allowing the body to receive care proactively rather than reactively.
Created for those who view body care not as an occasional indulgence but as an essential investment in long-term wellbeing, our memberships preserve the elevated experience and scheduling integrity each guest deserves while offering gracious flexibility to care for the people you host.
Mobile Service Setup
To ensure your appointment begins smoothly, your therapist may arrive a few minutes early for setup.
Please provide:
any specific directions or entry instructions (gate codes, concierge check-in, etc.)
parking details (validation, loading zones, where to park, etc.)
a clear area for setup (approximately 6 ft x 8 ft is ideal)
Please prepare the space in advance so there is adequate room for the table and for the therapist to move comfortably around it.
Monthly Continuity Plan
Preferred Local Care, Seamlessly Integrated
Reserved primarily for our Maui community, the Monthly Continuity Plan is designed for guests who value consistent, proactive body care. By maintaining a steady rhythm of treatment, many guests find they experience greater physical ease, improved recovery, and lasting nervous-system support.
This preferred local offering reflects our commitment to accessible, ongoing wellness while preserving the elevated standard of care that defines Lahaina Luxury Health Spa.
Sessions are intended to be enjoyed within the active membership month to support continuity of care. The Monthly Continuity Plan is offered in limited numbers to ensure scheduling integrity and an exceptional guest experience.
Payment & Reservation Hold
A valid credit card is required to secure reservations.
Should your plans change, we kindly request at least 48 hours’ notice to adjust or cancel your session.
Privacy & Personal Information
We respect your privacy. Any personal information you share (such as contact details, health intake information, and appointment history) is used only for scheduling, service delivery, and client communication related to your treatments at Lahaina Luxury Health Spa.
Information may be collected through booking forms, intake forms, email, text messaging, or other direct communication with our therapists. This information is kept confidential and used solely for the purpose of providing safe and effective services.
We do not sell, trade, or share your personal information with third parties except when necessary to process bookings, payments, or communication services that support the operation of this website and our scheduling systems.
This website may use basic analytics tools to understand how visitors interact with our pages in order to improve user experience. No personal health information is shared for marketing purposes.
If you have any questions regarding your personal information or privacy, you may contact us at:
Service Intensity Guideline
Customized Luxury Massage includes the flexibility to incorporate targeted deeper work within specific areas of focus.
When therapeutic pressure is requested across the majority of the body or exceeds approximately half of the session time, the service should be scheduled as Relieving Therapeutic Massage to ensure appropriate pacing, practitioner exertion, and clinical support.
Taxes
Hawaiʻi General Excise Tax (GET) is added to all prices at checkout.
Therapist Standard
Customized Luxury Massage includes the flexibility to incorporate targeted deeper work within specific areas of focus.
When therapeutic pressure is requested across the majority of the body or exceeds approximately half of the session time, the service should be scheduled as Relieving Therapeutic Massage to ensure appropriate pacing, practitioner exertion, and clinical support.
Travel Accommodation
Service within West Maui is included.
Locations elsewhere on the island are welcomed with an additional $50 travel accommodation. Due to the extended travel required, service to Hāna and other remote locations is available by custom arrangement.
Frequently Asked Questions
Our Policies and Guest Guidelines
Clear, thoughtful answers to help you feel prepared, comfortable, and fully at ease before your session.
These questions reflect the most common things guests want to know—from scheduling and arrival to session expectations and aftercare. Each response is designed to support a smooth, respectful experience while honoring both your time and your practitioner’s care.
What Services Do You Offer?
We offer a curated menu of massage, skin, and body care designed to relieve tension, support recovery, and restore balance. Services include targeted therapeutic massage sessions, facial treatments, and specialty enhancements that can be combined to create a personalized wellness experience.
What are your operating hours?
We are able to consider appointments from 9:00 AM to 9:00 PM, seven days a week. Availability may vary depending on the service and which therapist is scheduled. To view current openings, please click Reserve at the top of the website and select your desired service to see available appointment times.
How can I book an appointment?
Appointments can be made easily through our online booking system. Simply click Reserve at the top of the website and select your desired service to view available times. You may also text 808-781-4465 if you have questions or need assistance with booking. We recommend reserving in advance, especially during peak travel seasons and weekends.
What safety measures are in place?
Each practitioner carries private professional liability insurance, and our therapists follow clear standards of procedure designed to ensure a safe and comfortable experience for every guest. Hands are washed prior to beginning treatment, the feet are gently cleansed with warm towels before bodywork begins, and hands are washed again before any facial or scalp work.
All linens, tools, and equipment are properly cleaned and sanitized between sessions. Throughout your treatment, guests are always welcome to communicate any preferences, sensitivities, or requests so the experience can be adjusted for comfort and safety.
Do you have loyalty programs?
Yes. We have thoughtfully designed a range of membership and continuity options to reward guests who value regular body care. Rather than simple punch cards or discounts, our programs are structured to provide meaningful benefits while protecting the quality and availability of your care.
From multi-tier annual memberships with preferred rates and privileges to our Monthly Continuity Plan, these offerings are designed to support an ongoing rhythm of self-care. Many guests find that maintaining regular sessions helps reduce recurring tension, improves recovery, and allows the body to stay in a more balanced state over time.
Our goal is to make it easier for guests to remain consistent with their wellness routine while enjoying thoughtful benefits throughout the year.
Are treatments customizeable?
Absolutely. Because our services are delivered in the comfort of your location, each session can be highly personalized to your needs and preferences. Your therapist will take time to understand any areas of tension, recovery goals, or specific requests so the treatment can be thoughtfully tailored for you.
Enhancements and specialty elements can also be incorporated into your session. We simply recommend providing sufficient notice when booking so we can arrive fully prepared with any specific items or preparations needed to create the experience you have in mind.
What payment options are available?
We accept a variety of payment methods including credit cards, debit cards, and cash to ensure your experience is smooth and hassle-free.
Can I reschedule my appointment?
Yes. If you need to reschedule, we kindly ask for at least 48 hours’ notice so we can adjust the schedule and offer that time to another guest.
When possible, we are always happy to accommodate a new appointment time based on availability and will do our best to find a convenient option
What should I wear?
You may undress to your own comfort level. Many guests choose to remove clothing so the therapist can work fluidly across the body without fabric interrupting massage strokes, which can be especially helpful for deeper work around the hips, lower back, and legs. However, this is entirely your preference, and appropriate draping is always maintained.
Before the session begins, your therapist will step out of the room to give you complete privacy to undress and settle comfortably under the linens. Throughout the treatment you will be professionally draped at all times, with only the area being worked on uncovered.
To maintain professional standards and comfort for both client and therapist, we kindly ask that guests do not request the therapist remain in the room while dressing or undressing. Our code of conduct requires complete privacy during those moments.
If you have any questions or preferences about comfort, pressure, or draping, you are always welcome to communicate with your therapist during the session so the experience can be adjusted to suit your needs.
Can I purchase gift cards?
Yes, gift cards are available and can be purchased online, making them a thoughtful option for birthdays, holidays, or simply treating someone to restorative care.
For guests looking to give a more meaningful experience, we also offer membership options that provide preferred rates and added privileges throughout the year — allowing your recipient to enjoy ongoing care and greater value beyond a single visit.